Terms of Service

These Terms of Service govern your use of Grace and Timber's website and services.

By accessing or purchasing from us, you agree to be bound by these terms. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of changes. All products are sold as-is unless otherwise stated. Custom personalized items cannot be returned or exchanged once ordered. Payment must be received before orders are processed. We are not liable for delays, damages, or losses beyond our reasonable control. Your use of this site is at your own risk. For disputes, you agree to resolve them under applicable US law. Contact us with any questions about these terms.

 

HANDMADE DISCLAIMER:
You are purchasing handmade jewelry and other handcrafted products designed and created with various wood species, stainless steel, minerals, crushed rock and faux leather and resin. The items you receive might vary slightly from the product picture due to them being 100% handmade. Slight imperfections are to be expected in the materials used on each handmade piece; therefore, each item will vary slightly leaving no two identical.

COLOR DISCLAIMER:
Due to the variations in materials and monitors, shades, textures and patterns may vary slightly, and we do not guarantee that what you see accurately portrays the color or pattern of each item. Colors are described as accurately as possible.  

ALLERGY DISCLAIMER:
Although extremely rare, some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, stainless steel, etc.) prior to making a purchase. Because there is no way for us to know the medical history of our customers, Grace and Timber will not be held liable for any allergic reactions that may occur because of wearing our jewelry or in handling any of our products.

CHOKING HAZARD:
Many of our designs contain small component parts which may present a choking hazard if ingested. As a result, jewelry should always be kept out of the reach of young children or other individuals likely to ingest the jewelry or its component parts. While most of our jewelry comes with a weather-resistant sealer, our jewelry should never be worn in the shower, pool or bed, and it should never be placed in the mouth due to risk of choking.

 

Returns/Refund Policy:

We take great pride in every handcrafted piece we create and as you may know, every purchase you make has a purpose in that we donate up to 25% of your purchase price to our food bank and other charity partners so we ask that you please review our policy below:

Damaged/Incorrect Items: If your handcrafted piece arrives damaged or defective, please contact us within 7 days with photos. We will issue a priority replacement or a full cash refund to make it right.

Exchanges & Store Credit: For standard (non-custom/personalized) items, you may request an exchange or store credit within 7 days of delivery. Items must be returned unused and in their original packaging. Return shipping is paid for by the buyer.

Custom & Personalized Orders: All custom orders are final sale once production has begun. Deposits on custom work are non-refundable.

 

Shipping Policy:

Unless otherwise noted, our products are Made-To-Order and we typically ship purchases out within 10 business days of order.

  • For most orders we use USPS and include tracking on all of our orders.
  • Because of delays in service due to upcoming holidays, we do not guarantee a specific delivery by date and encourage you to make purchases well in advance if you need it by a specific date. We do our best from our end to meet a deadline but cannot promise the delivery service will do the same.
  • Please ensure that your delivery address is correct at the time of ordering as we are not liable for misdirected packages. If we receive the package back as undeliverable, we may forward with the address correction if possible. If we do not receive the package back-you will be responsible for a new purchase.
  • If the address is labeled incorrectly by us-we will work to replace the purchase at no addition cost to you.
  • The buyer is responsible for all return shipping costs for returns/replacements. See our Returns Policy section above for more details on this.

 Overseas Purchases. (we typically do not ship outside of USA) 

  • the buyer is responsible for paying the additional/applicable costs such as duties, taxes, and customs clearance fees. We do not collect these in advance.

When it is all said and done.

Please reach out to us immediately for any issues as we actually do care about what we make and we really want you to be happy that you made a purchase with us!